• All domestic shipping is fulfilled by JNE. 
• International orders cannot be placed through our website as our website currently accepts domestic orders only. If you need the product to be shipped overseas, please contact us.
• Delivery costs at IDR 23.000,-/kg for orders under IDR 590.000,-.
• We offer free delivery on orders over IDR 600.000,-.

We aim to process and dispatch all regular orders within 3 working days from the receipt of your order confirmation and payment.

Once an order is dispatched you will receive a notification email with a tracking number.

If you have any trouble tracking your parcel, please contact us at mail@samapura.com

In the event of an order being returned to us due to an incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery is the customer’s responsibility. Orders reshipped to customers as one-time courtesy are considered final sale and are not eligible for return or exchange. 

HOW YOUR ORDER WILL ARRIVE?

• Your order will be dispatched in an unbranded external box/envelope.
• Jewelry is packaged in a branded Samapura pouch.